At ITONLINE.PK, customer satisfaction is our priority. We ensure that all products are properly tested before dispatch. Please read our warranty and refund policy carefully before placing an order.
🔹 Warranty Policy
✅ Warranty Coverage
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New Products:
Warranty will be provided as per manufacturer or distributor terms. -
Used / Refurbished Products:
✔ 7 Days Checking Warranty (unless otherwise mentioned)
✔ Covers functional issues only -
Laptop Parts (Motherboard, Fan, Battery, RAM, SSD, HDD, etc.):
✔ Tested before shipping
✔ Warranty valid only if seal is intact
❌ Warranty Does NOT Cover
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Physical damage or broken items
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Burnt or short-circuited products
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Water or liquid damage
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Improper installation or mishandling
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Software issues or compatibility problems
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Damage caused by power fluctuation
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Products without warranty sticker or seal
🔁 Refund & Replacement Policy
✅ Replacement
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Replacement is allowed only if product is faulty and reported within 24–48 hours of delivery.
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Product must be returned in original condition with seal intact.
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Replacement depends on stock availability.
❌ No Refund Policy
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Cash refund is NOT available
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Refund is not applicable for:
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Change of mind
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Compatibility issues
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Used or installed items
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Sale / clearance items
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(Only replacement or store adjustment will be provided if applicable.)
📦 Return Shipping
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Return shipping cost will be borne by the customer
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If the product is faulty from our side, we will cover return shipping
⚠️ Important Note
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Always confirm model number and compatibility before placing order
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We recommend professional installation
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ITONLINE.PK is not responsible for damage caused by improper handling
📞 Support
For warranty or support:
📱 WhatsApp: 0322-6309455
🌐 Website: www.itonline.pk